YOUR QUESTIONS

ANSWERED

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ISN'T THE LOCAL MUNICIPALITY'S
REYCLING SYSTEM GOOD ENOUGH? 

While the recycling system is helpful in preventing reusable

and recyclable items from entering a landfill or being incinerated,

it is far from extensive. 

 

Many items are impossible to separate out because of the bulk collection (i.e. the process of picking up everyone’s recycling and putting it into one big truck to be combined with other trucks). 

 

In addition, the local municipality only takes certain items

and our list is much more extensive. 

 

Check out what we take vs what the City of Philadelphia takes here.

WHAT IS THE POINT OF DOING ALL THIS?

Simply put, the majority of uncontaminated items

that end up in landfills can actually be recycled, reprocessed, or reused.

Less than 10% of household and business items are properly recycled.

 

Over 97% of household and business items that end up in landfills are made from a combination or single source sub-material(s):

rubbers, plastics, metals, and fabrics.

 

Through decomposition and separation, our team is able to increase

the number of items recycled and reduce the number of items

going to landfills.

WHAT DO YOU DO WITH ALL
THE ITEMS YOU COLLECT?

Once we collect a customer’s container, we separate the items

into their corresponding profiles.

 

Some items need further deconstruction if they contain multiple profiles.

 

Then the materials are either recycled, donated, or reused

based on certain criteria.

WHAT SIZE ARE YOUR CONTAINERS?

5-GALLON BUCKET

Height: ~14.5"

Diameter: 12"
Width: ~14"

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18-GALLON BIN

Height: ~14.5"

Length: ~17"

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WOULD YOU BE WILLING TO LET
CUSTOMERS USE SOME OF YOUR MATERIALS?

We encourage our customers to help us find resourceful

ways to recycle and reuse items.

 

Customers can reach out to us and request items that may

be stored temporarily. Materials such as metal, wood, furniture, 

and ceramics can be used for household projects, decorations,

or even arts and crafts!

 

We let our customers have access to these items

before we recycle them.

No, this is up to you!  You can leave us directions such as:

“Leave the container on the front steps” or “by the side of the house”.

 

However, if you have questions or feedback,speaking to one of our team members in person is a great way to learn more about us!

DO I NEED TO BE PRESENT AT THE TIME OF PICKUP OR DROP OFF?

OUR TRASH DAY IS IN CONFLICT WITH
A DAY YOU ARE IN MY ZIPCODE?

IS IT OKAY TO SET OUT ADDITIONAL
ITEMS THAT WONT FIT IN MY BINS?

If we are in your area more than once a week,

we offer a morning and afternoon shift for most areas. 

Please make us aware of this issue and we'll

do what we can for scheduling.

 

Keep your items as close to your household as possible.
We are working on signage on our bins to deter the

trash / recycling crew and the public from taking them.

Absolutely. Please send us a photo and description of your additional items / volume.

 

In order for us to avoid over-scheduling, we need the volume of our customer’s pickups ahead of time.

 

You will be charged for the additional items based

on the volume in gallons of the oveflow.

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I WOULD LIKE TO BECOME
A SUBSCRIBER. WHAT ARE THE NEXT STEPS?

It's as simple as emailing and letting us know you'd like to subscribe.

Your next pickup / swap will be billed at the Subscriber Rate.

If you are an existing customer, we already have your information.

Email us the number of bins you would like dropped off.

If you’re a new customer, email us your full name,

your full street address and you preferred payment method

We accept Credit Card, Paypal and Venmo.

Email us the number of bins you would like dropped off.

I WOULD LIKE TO SET UP
RECURRING PICKUPS,
HOW DOES THIS WORK?

It's as simple as emailing, let us know you'd like recurring pickups.

 

If you are an existing customer, we already have your information.

Email us the number of bins you would like per-dropoff, and

the frequency you'd like your pickups to be made.

We accept Weekly, Bi-Weekly and Monthly.

If you’re a new customer, email us your full name,

your full street address and you preferred payment method

We accept Credit Card, Paypal and Venmo.

Email us the number of bins you would like per-dropoff, and

the frequency you'd like your pickups to be made.

We accept Weekly, Bi-Weekly and Monthly.

DO WE STILL NEED TO CONTACT
RABBIT RECYCLING WHEN WE ARE
READY FOR A PICKUP, OR SHOULD
WE SET IT OUT ON A DAY WHEN
YOU ARE ALREADY IN OUR AREA?

Unless you have already coordinated with us

to ​schedule automatic recurring pickups,

Please continue to email us to schedule your pickups/drop-offs

We will be in your area based on our zone schedule.

We have a limit on the number of pickups we can take per shift

.

Email us to schedule a pickup, you'll recieve

a confirmation email from ourcustomer service experts.

HOW DO I PAY?
WHAT METHODS OF
PAYMENT DO YOU ACCEPT?

Rabbit Recycling will send you an invoice.

For now, Venmo is still our preferred method of payment.

Credit cards and Paypal are also accepted methods of payment. 

 

Regardless of the number of bins you request, you are charged

the $18 Base Subscriber Fee at the beginning of the month.

 

Any additional  pickup volume is billed at the end of the month.

HOW DOES IT WORK IF I
REQUEST MULTIPLE BINS?
ARE THEY ALL PICKED UP
AT ONCE? OR ONE AT A TIME?

It’s up to you!

If you request multiple bins, you can have one bin or more bins

picked up at a time. We are in each zone at least once a week. 
 

You can only request a pickup every seven (7) days.

If you request multiple bins, you can request to schedule Monthly,

Bi-Weekly or Weekly pickups in advance

 

Based on our and your schedules,

we can confirm a recurring pickup day.

WHAT IF I REQUEST ONE [1] BIN
BUT DECIDE I WANT MORE
DURING THE MONTH?

That’s fine!

Send us an email with the number of additional bins you would like.

We will bill you for the additional volume at the end of the month.