This Privacy Policy describes how Rabbit Recycling, Inc.
("we," "us," or "our") collects, uses, and protects your information
when you use our website at rabbitrecycling.com, our customer portal,
and our recycling collection services (collectively, the "Services").



Information We Collect Information You Provide.

When you sign up for service, create an account, place an order, or contact us, we may collect your name, email address, phone number, service address, account login credentials, service preferences, and payment information.


Payment Information.

We use Stripe, a third-party payment processor, to handle payments. Your credit card or bank account details are collected and processed directly by Stripe and are not stored on our servers. Stripe's use of your information is governed by their Privacy Policy.

Information Collected Automatically. When you visit our website, we may automatically collect your IP address, browser type and version, device information, pages visited, time spent on pages, and referring website information.


How We Use Your Information

We use the information we collect to provide and manage your recycling collection service, including subscription and on-demand pickups; process payments and maintain billing records; send SMS text message reminders about upcoming pickups and schedule changes; send email reminders and service notifications; communicate important service announcements such as holiday schedules, zone schedule updates, or weather-related delays; respond to your customer support inquiries; improve our website and services; and comply with legal obligations.


SMS and Email Communications

By providing your phone number and subscribing to our service, you consent to receive SMS text messages from us. These messages may include pickup reminders, schedule change notifications, service confirmations, and account-related alerts. We do not send marketing or promotional text messages.

Message frequency varies based on your service schedule. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

By providing your email address, you consent to receive email communications related to your service, including pickup reminders, service updates, and account notifications. You may opt out of email communications by clicking the unsubscribe link in any email.

We use Twilio to deliver SMS messages and SendGrid for email delivery. These service providers may process your phone number and email address solely for the purpose of delivering messages on our behalf.


Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist in our operations (such as payment processing, SMS delivery, and email delivery), and with legal authorities when required by law or to protect our rights.


Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.


Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.


Your Rights and Choices

You may access and update your personal information through your customer portal account. You may request deletion of your account and personal information by contacting us using the information below. Please note that we may retain certain information as required by law or for legitimate business purposes. You may opt out of SMS messages by replying STOP and email communications by using the unsubscribe link provided in our emails.


Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.


Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date above. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.


Contact Us

Rabbit Recycling, Inc. Philadelphia, PA Website: rabbitrecycling.com


Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Pennsylvania, United States.